Refund Policy

Refund Policy for All-Natural Beauty Products

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Thank you for shopping with us! We are committed to providing you with high-quality all-natural beauty products. However, we understand that sometimes you may need to return or exchange a product. Please review our refund policy below:

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1. Refund Eligibility

We accept returns and offer refunds under the following conditions:

• Online Purchases: If you are not satisfied with your product, you may return it within 30 days of receipt for a full refund, exchange, or store credit.

• In-Person Purchases: Returns are accepted for in-person purchases within 14 days from the date of purchase, provided the product is unused and in its original condition.

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will replace or refund the product at no additional charge.

2. Non-Refundable Items

Due to the nature of our products, we cannot accept returns or offer refunds on the following:

• Used or opened products: For hygiene and safety reasons, we cannot accept returns on products that have been opened or used.

• Sale items or gift cards: These are final sale and cannot be refunded.

3. How to Return a Product

To return an item, please follow these steps:

• Online Purchases: Contact our customer service team at [starrynightcosmetics16@gmail.com] to initiate the return process. Please include your order number and the reason for the return. We will provide you with return instructions and a prepaid shipping label.

• In-Person Purchases: Visit our store location with your proof of purchase and the product you'd like to return. We will process your refund or exchange on-site.

4. Refund Process

Once we receive your returned product, we will process your refund. Please allow 5-7 business days for the refund to be reflected in your account, depending on your payment method.

• Original Payment Method: Refunds will be issued to the same payment method used during the original transaction.

• Store Credit: If you prefer store credit, we will issue a credit for the full purchase amount.

5. Exchanges

If you would like to exchange a product, please follow the same process as a return and indicate that you would prefer an exchange. Exchanges are subject to product availability.

6. Shipping Costs

Shipping costs are non-refundable unless the return is due to a defective or damaged product. You are responsible for return shipping fees unless otherwise specified.

7. Contact Us

If you have any questions or concerns about our refund policy, please don't hesitate to reach out to us. We are here to help!

• Email: [starrynightcosmetics16@gmail.com]

• Phone: [863-456-9253]

Thank you for supporting our brand and for choosing our all-natural beauty products!